Frequently Asked Questions
Buy at the online shop: add the desired product to the shopping cart by clicking the add to cart button on the product page and follow the instructions. To order more than one item simply repeat the process for each and at the end click on the shopping cart in the upper right corner of the shop. You will then be redirected to a page where you can set the shipping cost, choose the method of payment, enter your details, and leave some additional notes about your order!
Have a question or prefer to order directly by email? No problem! Send your request, address, and preferred method of payment to the email firstname.lastname@example.org.
If you prefer to see the pieces live before buying you can visit us at our atelier in Porto!
Yes! Your order will be sent from Portugal and can be sent to any part of the world.
The payment method usually accepted is by credit card, via Stripe, or Paypal.
You’ll be contacted as soon as your order is received, regardless of the payment method you choose. If days pass by without hearing any feedback, please make sure to check the spam folder of your email box because the email sent may have been mistakenly considered unsolicited.
Please take note that the brand can’t be held responsible for delays or cancellations of orders for reasons that are unrelated to it.
It’s easy! Just enter the Gift Certificate code at check out or send an email with your order, Gift Certificate code, address, and preferred method of payment. You will then receive an email with the payment instructions.
Custom orders are usually not accepted unless they are in harmony with the brand’s line of work, so if you’re looking for something with a completely different aesthetic it’s suggested that you look for a more suitable professional for the job. If, on the other hand, you wish for another color, different size or a piece that’s no longer available in the shop, it’s very probable that we can find a solution.
Write your suggestion or request by email, without compromise!
For this and other issues related to cancellations, returns and exchanges, please check out the page dedicated to buying policies.
Please make sure to read the page dedicated to the conditions of the shop before placing your order.
Further legal information is also available in the terms & privacy section.
For any issue that has not been clarified or to simply send your feedback, feel free to get in touch.